Quick Verdict
Our take on Infor HMS
Infor HMS is the enterprise powerhouse for major GCC hotel chains and luxury groups. With Arabic support and comprehensive hospitality operations coverage, it serves the demanding requirements of multi-property luxury operators. The investment is significant but so is the operational capability delivered.
Best for: Large GCC hotel chains and luxury groups
What we like
- Enterprise-grade hospitality management from Infor
- Arabic language support for GCC deployments
- Comprehensive coverage: PMS, POS, F&B, SPA, CRM
- AI-driven revenue management and forecasting
- Deployed at major GCC luxury hotel chains
- Integration with global GDS and OTA systems
What could improve
- Enterprise pricing — significant investment
- Complex implementation requiring specialist partner
- Long implementation timeline (6-12 months)
- Not suitable for independent or small properties
Pricing plans
MENA feature check
Arabic interface
Full Arabic UI support
GCC data centers
Data stored in the region
Local payment methods
KNET, Mada, BENEFIT, etc.
Mobile app
Native iOS and Android apps
API access
Developer API available