Quick Verdict
Our take on protel PMS (Planet)
protel PMS (now Planet) is the enterprise workhorse for Middle East hotel chains. Its proven reliability, GCC tourism authority compliance, and comprehensive hotel operations coverage make it a trusted choice for large hotels. Acquisition by Planet adds payment technology integration advantages.
Best for: GCC hotel chains and large properties needing enterprise PMS
What we like
- Battle-tested enterprise PMS with 40+ years market presence
- Deep Middle East hotel chain deployments
- Arabic guest folios, receipts, and reports
- Comprehensive POS, F&B, and spa management integration
- Strong DTCM and GCC tourism authority reporting
- Reliable on-premise and cloud hybrid options
What could improve
- Older platform architecture — some legacy UI elements
- Enterprise pricing — less accessible for small properties
- Implementation timeline 3-6 months for large hotels
- Now part of Planet — transition period for some features
Pricing plans
MENA feature check
Arabic interface
Full Arabic UI support
GCC data centers
Data stored in the region
Local payment methods
KNET, Mada, BENEFIT, etc.
Mobile app
Native iOS and Android apps
API access
Developer API available